Imagine you have to schedule an appointment to go see a dentist. You don't have a family practitioner, so you go online and look for a list of dentists in your area. But what if your search brought back the names of ALL the doctors in your area, and it didn't tell you what kind of doctor they were. Not knowing the roles and responsibilities of each doctor in your list would make it quite difficult to get your dental work completed wouldn't it?
For this reason, we want to understand the roles of each person involved in this project. Staying on the same page is a tough task in any project, but we believe that knowing who's doing what and when is a key factor in insuring quality communication and progress. Below, you'll get a feel for what our roles are and how they fit into our process. Also, we'll get a feel for the primary contacts who will be fulling the described roles on your end. After you understand the roles filled by people in your church, we'll need you to fill out the "Roles and Key Players" sheet at the link below so that we can make certain that information is flowing through the correct channels moving forward.
- Trial Guide:
Most likely, you've already been through the trial process. During the "Try" phase, we assign one of our Seraphim gurus to give you the grand tour around the software. The Trial guide will work with you and your church specifically, showing you key functionality of our system that is geared toward your goals for using the Software.
- Implementation Specialist:
During the "Build" phase of our process, you'll be working with our implementation specialist (IS). The IS's job is not only to get you up and running with Seraphim, but to do so in the best way possible for your church. No two churches are the same, and as such your church may need a different configuration than the one before you. The Implementer will work with you to teach you some of the more structural concepts of the system, with a special focus on the Directory, Finance, and Safe Check-in. If these three items are configured correctly, this will insure a smooth transition into your church's use of Seraphim. They will work closely with the Migration Engineer (below) to help you get your church's data migrated into Seraphim.
- Migration Engineer:
During the "Build" phase of our process, the implementer will be working with the Migration engineer. This tech guru will be taking your data that you provide us from our specially designed information templates, and will put flesh and bones on your data in the Seraphim System.
- Knowledge Expert:
After Migration is complete, your Implementation Specialist will introduce you to your Knowledge Expert. Your knowledge expert will now walk you through a specialized training syllabus. You'll be provided with supporting learning documentation from our learning center, and will have scheduled calls to ensure that you're progressing at a good pace. Your Knowledge Expert will help you learn what you need to know so that your church continues to have a successful experience with Seraphim.
- Support Engineer:
Once you've completed your training, Your knowledge expert will take on the role of Support Engineer. If you've opted into our Premium Support model, your Support engineer is an assigned support specialist at Seraphim that you can reach out to for continued support. They will schedule "cadence calls" with you to routinely check-in with you to make sure that you have what you need.
Your Church: We understand that not every role listed below will have a unique individual at your church. Some folks will fulfill more than one roll, and that's ok! Please use these descriptions to complete the "Roles and Key Players"
- Project Champion:
The Project Champion is the individual at your church who is primarily responsible for the success of this project. This individual will receive status updates, communicate timeline requirements and restrictions both to your implementation specialist but also to your church. If there are any project concerns, the project champion ultimately has the final say.
- Project Manager:
The Project Manager is slightly different from the Project Champion role. The project manager will be the primary contact for your implementation specialist. The PM at your church will help to facilitate training calls with the correct individuals at the church. Any support questions from other users of Seraphim at your church should be funneled through the Project manager. The Project manager can be thought of as the "Gate Keeper" at your church. Structural changes, church roll-out, and overall project progress falls under the Project Manager role.
- Finance Director:
The Finance contact will be in charge of working with all financial data. Entering in batches, monitoring online giving, and financial recording all falls within the role of the Finance Director.
- Children's Director:
Within the Seraphim world, the Children's Director will be primarily responsible for working with the Safe Check-in processes and best practices. They should have a working knowledge of what events and setup would be required to get Safe Check-in up and running.
- Technology Director:
Every church should have a primary technology contact. Although Seraphim is a software service, you will still need various hardware requirements to ensure that your world works well with Seraphim. The technology director should have a working knowledge of the church's current firewall and network settings. Additionally, they will need to be able to set up hardware such as tag printers, check-scanners, and scanning devices (depending upon your church's set up).
- Small Groups Director:
The Small groups director is the individual at your church who primarily handles the smaller sub-communities in your church. We call these "small groups", but we realize that churches have many different names for these groups. Whether you call them Bible Studies, life groups, or small groups, the small groups director should have a working knowledge of the current health and status of small groups in your church.
Are there any other key players or stakeholders at your church that you think should be a part of your implementation? Please list these individuals on the "Roles and Key Players" sheet attached.