Silverlight on Safari
If you're plugged into the tech world, you may have heard that Mozilla Firefox recently stopped support for the Silverlight plugin, an essential internet component to run Seraphim. However, Firefox created an Extend Support Release to allow applications using Silverlight to continue it's use. Recently, Safari has done something similar. If you are running specific versions of Silverlight, you may run into issues running Seraphim, predominantly indicated by loading to 99 or 100% and getting "stuck" on the loading screen.
There are many Silverlight applications out there, and all of these applications may suffer from this sudden lack of support from Safari. However, we've invested engineering resources into creating a Seraphim Application that can be downloaded onto your desktop to insure that you can continue to use the tools that you're used to!
For Mac users, this application can be downloaded straight to your dock. As long as you have an internet connection, the application itself will run the Silverlight Application for you, and won't rely on browser support. Follow the directions below to download your Seraphim Mac App!
- Click on the following link to download the Seraphim App: http://downloads.seraphimsoftware.com/seraphim.zip
- After downloading the file, click on the download to begin installation. Add the app to your dock if you like, and run it just as you would any other application on your Mac!
I downloaded the app, but I can't run the app. What did I do wrong?
- In rare cases, depending upon your Mac model and OS version, the system may not read the signature associated with the app and the program won't open correctly. Not to worry! All you have to do, is locate the download in your Downloads folder, Ctrl + click on it and hit OPEN when you see the following dialog box.
- You will only have to do this once, so no worries there!
The Seraphim App starts Safari, what's going on?
- The Seraphim app might start Safari and could inhibit login. To fix this, go to the Seraphim App > Preferences > Whitelist, and change the option of “StartSeraphim.com” to “startseraphim.com” (Changing the upper case letters to lower case). And that should do it!
I've heard of "Seraphim Office" from my support representative. Is this Seraphim Office?
- In case you haven't heard, we are currently developing a native application of Seraphim. This will allow Seraphim to run even more powerful processes, with more efficiency, and more Microsoft Office integrations. This Seraphim Mac App is not Seraphim Office. This is a short term resolution to Safari no longer supporting the Silverlight plugin. We are working hard on Seraphim Office though, and Mac users should see a beta version later this year.
Does the Seraphim App run the same as Seraphim on Safari?
- Yes it does! You won't notice any programmatic differences in the Mac App. You may see a slight increase in loading times, but the Seraphim Mac App will run just like Seraphim on Safari!
If you have any questions, don't hesitate to reach out to our Support Team! We're happy to help.